12xbajee Privacy Policy

While using the 12xbajee platform, we may collect various types of personal information. This information comes primarily from two sources — what you provide directly, and what is collected automatically from your usage patterns.

1.1 Information You Provide

• Name, date of birth, and information related to national identity verification
• Mobile number and email address
• bKash, Nagad, or Rocket account details (for transaction processing only)
• Password and security-related information (stored in encrypted form)
• Messages or documents you provide when contacting the support center

1.2 Automatically Collected Information

• IP address and device type
• Browser type, operating system, and language settings
• Time spent on the platform and list of pages visited
• Login and logout times, records of gaming or betting activity
• Information from cookies and similar tracking technologies (details in section 8)

Collected information is used only for the purposes listed below. 12xbajee never uses your information for unnecessary or unauthorised purposes.

• Account registration, identity verification, and age confirmation (meeting the 21+ age requirement)
• Processing deposits and withdrawals and maintaining transaction records
• Providing customer support — resolving issues via live chat or email
• Preventing fraud, money laundering, and other illegal activity
• Technical improvement of the platform and enhancing the user experience
• Managing bonuses, promotions, and VIP benefits
• Maintaining records required to comply with applicable regulations

The above purposes are carried out under the agreement described in our Terms and Conditions. If your information needs to be used for any new purpose, you will be informed in advance.

12xbajee treats the security of your personal information as its highest priority. We have put in place industry-standard technical and organisational measures that prevent unauthorised access, modification, disclosure, or destruction of data.

3.1 Technical Security Measures

• All data transmissions are encrypted using SSL (Secure Sockets Layer) technology
• Passwords and sensitive information are stored in hashed and salted form
• Servers and databases undergo regular security audits
• Unauthorised login attempts are automatically detected and blocked

3.2 Organisational Security Measures

• Only authorised staff can access user information
• Staff receive regular training on data protection
• A process is in place to notify users promptly in the event of a data breach

How long information is retained depends on the nature of the data and the purpose for which it was collected. Even after an account is closed, certain information may be retained due to legal or regulatory requirements.

12xbajee does not sell, rent, or disclose your personal information to third parties for marketing purposes. However, sharing information may be necessary in certain specific cases:

• Payment processors: Necessary information is shared to complete transactions through bKash, Nagad, and Rocket. These organisations' own privacy policies apply.
• Technology partners: Software and hosting service providers engaged to operate the platform, who work in accordance with our guidelines.
• Legal obligations: Information may need to be provided in response to legal processes in Bangladesh, court orders, or valid requests from government authorities.
• Fraud prevention: Limited information may be shared with investigative agencies to detect and prevent fraud or illegal activity.

Before sharing any information with third parties, we ensure that the relevant party complies with appropriate data protection standards.

As a user of 12xbajee, you have certain fundamental rights over your own information. To exercise these rights, please contact our support center.

5.1 Right of Access

You may request a copy of the personal information we hold about you. We will provide it within a reasonable time after verification.

5.2 Right to Correction

If your information contains any errors or is incomplete, you may request a correction. Some information can be updated directly from your account settings.

5.3 Right to Deletion

In certain circumstances you may request that your personal information be deleted. However, if there are legal obligations or legitimate interests, it may not be possible to delete all information.

5.4 Right to Object to Processing

You may object to marketing communications or certain types of data processing. If your objection is valid, we will stop that processing.

To learn more about responsible gaming and keeping yourself protected, read our Responsible Gaming page — it also covers the account control options available to you.

12xbajee is intended only for persons aged 21 or above. We do not knowingly collect personal information from any minor. Age verification is in place at the time of account registration.

If we become aware that a minor's information has been collected by mistake, we will delete it immediately and deactivate the associated account. Parents or legal guardians may contact us directly about this matter.

12xbajee's servers and data processing infrastructure may be located outside Bangladesh. When your information is transferred to another country, we ensure that the protection standards applicable in that country are no lower than our own.

Such transfers generally occur when our technology partners operate their servers in other countries. Appropriate contractual safeguards are ensured in each case.

The 12xbajee platform uses cookies and similar technologies. Cookies are small text files stored in your browser that help the platform remember your preferences.

• Essential cookies: Used to maintain login sessions and ensure basic platform functionality. These cannot be disabled.
• Functional cookies: Remember language preferences and other personalised settings.
• Analytics cookies: Help analyse platform usage patterns, which is used to make improvements.

You can manage cookies by changing your browser settings. Keep in mind that disabling certain cookies may cause some platform features to not work properly.

12xbajee may contact you by email or SMS to inform you about bonuses, promotions, and new features. The option to consent to such communications is available at the time of registration.

You may opt out of marketing communications at any time — by using the unsubscribe link at the bottom of an email or by notifying the support center. Opting out does not stop important account-related messages (such as transaction confirmations) from being sent.

The 12xbajee platform may contain links to third-party websites, such as information pages of game providers. These external sites have their own privacy policies and we are not responsible for their data protection practices.

It is wise to read the privacy policy of any other site before visiting it.

12xbajee may update this privacy policy from time to time. When changes are made, the "Last Updated" date at the top of the page will be changed, and for significant changes, registered email addresses will be notified.

Continued use of the platform after any changes will be taken as your acceptance of the updated policy. More information about the platform's history and goals is available in our About Us section.

If you have any questions, concerns, or complaints about this privacy policy, please contact our support center. We provide 24/7 support in both Bengali and English.

For general questions about using the platform, answers to many common topics are already available in our FAQ section.